Refund policy

We offer a 30-day satisfaction guarantee on eligible purchases.

You have 30 calendar days from delivery to request a return. If the product isn’t right for you, you can return it for a full refund.

To start a return, email info@barbellgrips.com with your order number. You don’t need to provide a reason.

For eligible Australian returns, we’ll email you a prepaid Australia Post return label. Original packaging is not required.

You’re welcome to use and test your product as intended during the 30-day period. We simply ask that it hasn’t been deliberately damaged, modified, or used in a way it wasn’t designed for.

Please contact us before sending anything back, as we’ll provide the next steps for your return.

Refunds

Once your return is received, we’ll process your refund to the original payment method. Your bank or payment provider may take additional time to show the refund in your account.

We don’t offer direct exchanges. If you’d like a different item, return your original order for a refund and place a new order.

Faulty or Incorrect Items

If your item arrives faulty or incorrect, contact us at info@barbellgrips.com with your order number and, where helpful, photos of the issue. We’ll work with you to resolve it promptly.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Consumer guarantees apply in addition to this policy.

12 July 2026 — Changelog

We updated our 30-day satisfaction guarantee. Eligible Australian returns now receive a prepaid return label, and original packaging is no longer required. Purchases made before this update are also eligible, provided the return is requested within 30 calendar days of delivery.